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Smart Alerts - FAQs

Smart Alerts uses advanced machine learning algorithms to continuously monitor your students’ behavior for inappropriate content. Smart Alerts scans web pages in real time and makes a decision dynamically whether to let the student browse that page or not based on filtering you set up in advance.

So what does this mean for you? With Smart Alerts, your workload is vastly reduced because you will receive fewer, but much more accurate, notifications when your students view pornographic content or are researching self harm. Gone are the days that you will receive hundreds of notifications and “false positive” results. With Smart Alerts, we will only notify you when it counts.

Getting Started

What happened to Flagged Activity?

You spoke, we listened. Flagged Activity was overly sensitive and generated too many false positives. We replaced it with the all-new Smart Alerts. More information can be found here. During the Beta period, Flagged Activity will remain active and can be accessed by returning to "Classic View."

What categories of Alerts will I receive? 

Alerts come in two categories, pornography and self-harm. Self-harm alerts are off by default. To enable self-harm alerts, navigate to the preferences tab, enable self-harm reporting, then click save. 

How are Alerts generated?

Alerts are generated when Smart Alerts determines content is pornographic or is potential self-harm behavior. 

How is content severity determined?

Smart Alerts uses a proprietary algorithm along with machine learning technology to understand the content that is on the page, Smart Alerts then assigns a severity level. 

An Alert appeared in the timeline, does this mean the student viewed this content? 

By default, an Alert indicates that a student was not blocked and has viewed the content. Custom Triggers can be configured to block this content, notify you or other admins, or send the student of customized on-screen message. 

Customizing Trigger Responses

What types of Triggers can I create?

Smart Alerts offers configurable triggers that respond to pornographic content and potential self-harm web activity.  

What actions can be used to respond to web activity?

Triggers can configured to send an customized on-screen message to students, block the content, and/or notify an administrator of the activity. 

How do I create a new Trigger?

  • Navigate to the Triggers tab
  • Click the "Add New Trigger" button in the top right corner
  • Name the Trigger
  • Click on the box under “Trigger” to edit the trigger category and select an OU
  • Select the Category, Severity Level, and Organizational Units. Click Add, then Save & Close
  • Click "Add an Action" and select how you would like Smart Alerts to respond to the trigger
  • Click Save and Close

How do I apply a trigger to a specific OU?

  • Navigate to the Triggers Tab
  • Edit an existing or create a new Trigger 
  • In the Organizational Unit section, select the desired Organizational Unit, then click Add
  • Click Save and Close

Triggers can be applied to multiple organizational units.    

How do I disable or delete a Trigger?

  • Navigate to the Triggers tab
  • Select the options button in the upper right corner of the Trigger
  • Click disable or delete

Disabled triggers will be saved for later use until they are re-enabled or deleted. Deleted triggers cannot be recovered.

Interacting with Alerts

How do I assign a Smart Alert to another Admin?

  • Hover over the alert and press “click to review”
  • On the Alert Panel on the right-hand side, under Assigned, select “edit users”
  • Type in the name of the user and click on their name to assign the alert  

I accidentally marked a Smart Alert as resolved. Is there a way to un-do that?

Yes! If you go to the resolved section of Smart Alerts, you can change the status in the bottom right corner of the alert. 

How do I delete a Smart Alert?

  • Hover over the alert and press “click to review”
  • if the assigned category is inaccurate, hover over the category, then select “No”
  • on the right-side panel, under Status, select “Dismissed”

How do I address false positives?

  • Click on the Alert.
  • On the right-side panel, under Status, select “Dismissed”.
  • If the assigned category is inaccurate, hover over the Category, then select “No”.

How do I review the Smart Alerts that are assigned to me?

  • Click the Alerts tab
  • Under “Active”, select “Assigned to Me”.

Notifications & Preferences

How do I change my notification email preferences?

  • Navigate to the Preferences tab
  • Enable or disable “receive email notifications” option 
  • Click the Save button    

I received a notification, but I can't find the Alert. 

If you received a notification for a Smart Alert, you can search by the student’s name or by the reference number of the alert. Under Alerts, you can also click on “Resolved” to see if another admin has already reviewed and archived the alert.

Can I disable email notifications about Smart Alerts, but still get reports for potential self-harm incidents?

Yes! On the Smart Alerts panel, select the preferences tab. Then turn off the “receive email notifications” option and click save. The “report self-harm incidents” option will be turned on, by default.

Can I reduce the number of notifications generated by Smart Alerts?

To reduce the number of Smart Alerts notifications, lower the severity level, disable the trigger, or delete it completely. To lower the severity of a trigger, click on the trigger, then click on the “Any Category” box. To disable or delete a trigger, click the menu button in the top right corner of the trigger and select disable or delete. Disabled triggers can be re-enabled, but deleted triggers are gone for good.  

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