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Anatomy of an Alert

Smart Alerts was designed to identify and alert administrators of potential self-harm incidents before they occur and of pornographic content that may not have been blocked by Policy filtering. On the Alerts page, a vertical timeline of incidents will be displayed in order of occurrence, starting with most recent Alerts.

Individual Alerts

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A. Name of the student that generated the Alert. Clicking this link will display all alerts associated with this student. 

B. The Org Unit the student's account belongs to. Hovering over this will display the full Org Unit location. 

C. The category of Alert. Hover over this to verify the accuracy of this Alert. See L below. 

D. Screenshot of content viewed by the student.

E. Number of times this Alert has been viewed by administrators. 

F. Number of administrators the Alert has been assigned to.

G. Number of comments within the Alert.

H. Alert status. Alerts can have a status of Active, Resolved, or Dismissed. Alerts are created with the status of Active.

Hovering Over the Alert

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I. Website visited by the student. 

J. Time of the incident. 

K. Link to the detailed incident report. For more information, please see Detailed Report Overview

Confirming the Alert Category

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L. Was this Alert accurate? Confirm its accuracy by hovering over the category, then selecting Yes or No. Smart Alerts will learn from this feedback and become better at identifying potential self-harm and pornographic content over time. 

Changing the Status of the Alert

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M. To quickly change the status of an Alert, click the dropdown menu and select a new status. Delete an inaccurate or irrelevant Alert by changing the status to dismissed. If appropriate action has taken place, an Alert can be archived for later review by changing the status to Resolved. Resolved Alerts can be accessed by selecting the Resolved section on the left sidebar. 

Click here for information about Smart Alerts Detailed View (LINK)

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